Free Returns and Exchanges
5TOMATOES wants quality, care, and customer satisfaction are at the core of our business. If you are not completely satisfied with your order, please reach out so we can remedy that as quickly and smoothly as possible.
Return and Exchange Policy:
- We provide full refunds up to 30 days after the original purchase date. Refunds are credited to the card used in the original transaction.
- We accept exchanges and requests for store credit up to one year after the original purchase date.
- For orders lost or stolen in transit, please contact us to arrange redelivery.
Please allow 5-15 business days for processing on all returns and in-stock exchanges. In the event a requested item is unavailable, we will notify you first thing.
Refunds typically appear on your statement 3-5 business days after the refund is initiated. Store credit is issued immediately after processing the return and will be emailed directly to you. The total price of your refund or store credit may vary from the listed price of each item based on any discounts or taxes applied to the original order. Please inform us if your credit card information has changed since your original order.
If you require a refund for an item or have any additional questions, please email email@example.com